How to buy
How to buy on the Virus website
Here we explain how to make purchases in Virus.
Buying from Virus is very simple, you just have to follow the following steps:
- Add products to your shopping cart.
- Once you have your products, click on the button "Confirm".
- Enter your email and your user password. If you don't have an account, you can create one in the section on the left by entering your email. Then it will ask for your contact information.
- Select the available shipping method.
- Select the payment method you prefer.
- And finally you confirm the order.
For any questions you can contact us in the section "Contact us", by email info (@) virusintl.es or by phone in the 881 819 786.
Orders with the Tourline Express service made before 5:00 p.m. will be delivered the next day before 7:00 p.m. (weekdays only).
- For orders placed after 17:00 they will be shipped the next day (working days only).
- Shipping by Post 47/72 hours: Shipping price is € 2.50 (Peninsula), € 15 (Canary Islands, Ceuta and Melilla) and € 5.95 (Balearic Islands) VAT.
- Shipping by Tourline Express 24 hours: € 4.50 (Peninsula)
- The prices are for transport, they do not include other types of fees that may apply in certain areas such as customs fees.
- Prices for the Canary Islands, Ceuta and Melilla are exempt from 21% VAT. To see the prices are VAT you must register and enter your address.
- For orders over € 99 the postage is free (Peninsula), € 109 (Balearic Islands) and € 150 for the Canary Islands, Ceuta and Melilla.
The forms of payment available: Bank transfer, Credit Card (with CECA payment gateway), PayPal and Cash on delivery.
Depending on the payment method, a commission for administrative expenses will be applied on the value of the payment.
- Bank transfer (commission: € 0): once the transfer is received, we will proceed to send the order.
- Credit card with CECA payment gateway (commission € 0): Pay safely with any credit / debit card, payment is made instantly.
- PayPal (commission: 3.5%): you can pay using this famous and secure platform.
- Cash on Delivery (3.5% commission): use this option and you can make the payment once your order is received.
You have 15 days from receipt of the order to request a return.
We recommend that you review the order as soon as you receive it
From the moment you receive your order at your home, you have 15 days to contact us and inform that you want to make a return. The product must be kept in its original state with the labels, without stains or odors. Returns will not be accepted without prior notice and returns will only be made once the status of the returned products has been reviewed. Nor will returns be accepted for hygiene reasons of the following products: Training Mask, knee pads, mouth pads, shells, gloves and elbow pads.
In case of defective products or errors on our part:
If upon receiving your order you find any type of defect or an error on our part (sizes, colors, etc ... different from those chosen) we will replace it with the same product in perfect condition and without any additional charge for you. If we do not have stock of the product, you can choose between returning the money or changing it for another product in the store.
Whenever you are not satisfied with your purchase, you can return it or exchange it for another size or product. In this case, we will refund the amount of the returned product (except shipping costs) by means of a credit card or a bank transfer depending on the form of payment you will use when purchasing the product. The cost of collecting the product is 6 euros. Keep in mind that the total cost of changing a product is 3 times the shipping costs, for the costs of the return and the new shipment.